I have a question or need more information about neckwear?
Please click on the link to see more information About J. Paul Brent Neckwear.

I have a question or need more information about dress shirts?
Please click on the link to see more information About J. Paul Brent Dress Shirts.

What are your Shipping Rates & Methods?
Please click on the link to see our Shipping Rates.

I am a prospective customer from outside the USA & Canada-- will you deliver to me?
Yes, thank you very much for your interest and we will ship to almost every country in the world and at an excellent shipping rate as well (usually only $2 more than our domestic and Canadian rates). Please inquire with us at info@jpaulbrent.com . Also, if you would prefer to write to us in your language we have the ability to have your note translated and responded to in Spanish, Italian, French, German, Czech, Slovak, Polish and other languages.

How do I know if ordering online is secure?
Please click on the link to see our Security Policy
.

What will you do with my name and order information?
Please click on the link to see our Privacy Policy
.

How can I search for a particular product?
There is a Search option on every page in the bottom left corner.

How will I know if my order has been received?
After you place your order, an email confirmation will be sent to acknowledge receipt of your order.


What browsers work best with the site?
If you are having trouble viewing or using our website, you may need to upgrade your
Netscape or Internet Explorer browser version.

Minimum required browser version: Netscape Navigator 4.7 or Internet Explorer 4.5
Suggested browser version: Netscape Communicator 6+ or Internet Explorer 5+

For optimum navigation through our site, a screen setting of 800 x 600 or greater is recommended.

How do I place an online order?
We have designed our website to make it as easy as possible for you to place an order. When shopping online with us, there are two main ways to find the right items -- using the search function or simply browsing through our merchandise assortment.

Once you have found an item you want, simply choose your preferred size and color combination and add them to your order. Once you have finished adding items to your shopping basket, click on checkout (located toward the top of the page) and then follow the on-screen directions to complete your online purchase.

Which products are available online, compared to those available through your catalog?
Online customers will always be able to shop our most recent catalogs plus our most popular items.

How To Place An Order From Our Printed Catalog
The  search function is best for placing orders from your catalog. Simply enter the product number from your catalog for quickest access to a particular item.

What should I expect to happen once I place an online order?
You will receive an e-mail message confirming your online order from our Customer Service Department. Once your order has shipped, we will email a shipment confirmation. In-stock items are normally delivered within 3-5 business days.


The J. Paul Brent Guarantee
Your satisfaction with our company is paramount.  If your order does not meet your standard of satisfaction please return the item within 30 days of purchase and we will exchange it or refund the purchase price, whichever you prefer.


Exchange/Return Program
If you're not pleased with your purchase we will be happy to exchange your item for another item in stock or on backorder or refund back to your original method of payment. Returns are accepted 30 days from your order receipt date.

Return for Exchange - Return the item(s) via insured parcel post to be exchanged to:

J. Paul Brent Fashion Group
ATTN: EXCHANGE
5580 La Jolla Blvd.  Box #402
La Jolla  CA  92037-7651

Your exchange will be shipped back out to you at no additional shipping charge. If you would like to add additional items to your exchange order, those items will also ship with no additional shipping charge.

To receive your exchange item more quickly, e-mail us at customerservice@jpaulbrent.com to place your exchange order. The in-stock items will be shipped out immediately at no additional shipping cost to you. Upon processing your returned merchandise, your original method of payment will be credited. Normal processing time is 1 week.


Return for Refund - Return the item(s) via insured parcel post that you would like a refund to:

J. Paul Brent Fashion Group
ATTN: RETURN
5580 La Jolla Blvd.  Box #402
La Jolla  CA  92037-7651

You will be credited for your merchandise only. Credit must be returned to the original method of payment. Original shipping charges are not refundable.

Responses will be handled during our Customer Service hours Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Standard Time.


Privacy Policy
For each visitor to the J. Paul Brent website, our server automatically only recognizes the consumer's domain name, but not the e-mail address.

The J. Paul Brent Fashion Group only collects the domain name and not the e-mail address of shoppers to our site, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page and to notify consumers about updates to our website. Cookies are utilized to record session information, including items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by e-mailing us at the address at the bottom of this section or calling us at the phone number at the bottom of this section.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at the address at the bottom of this section or calling us at the phone number at the bottom of this section. You may also receive mailings from other reputable companies. You can, however, have your name put on our do-not-rent list by e-mailing us at the address at the bottom of this section or calling us at the phone number at the bottom of this section. Please provide us with your exact name and address. We will be sure your name is removed from the list that we may share with other reputable organizations.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

From time to time, we may use consumer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used please check back at our website periodically and/or contact us.

Consumers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the address at the bottom of this section or calling us at the phone number at the bottom of this section. Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them and/or transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.

Customers can access this information by e-mailing us at the address at the bottom of this section or calling us at the phone number at the bottom of this section.

If you feel that this site is not following its stated information policy, you may e-mail us at the address at the bottom of this section or calling us at the phone number at the bottom of this section.

The J. Paul Brent Fashion Group can be reached via e-mail at customerservice@jpaulbrent.com or you can reach us by telephone at (800) 880-6583 (not a live order line).

Security Policy
The J. Paul Brent Fashion Group will uphold your right to privacy. We take your personal privacy very seriously.

This website secures all sensitive information by using 128-bit SSL (secure socket layers) encryption. You need a browser that supports SSL. We recommend version 4.0 or above of either Netscape Navigator or Microsoft Internet Explorer.

Because secure transaction processing slows things down a bit, most sites (including ours) do not secure the transaction until you reach the screens where you are entering personal data such as your address and credit card number. While you are shopping in our site, the secure process is not enabled. When you begin the checkout process, you may notice that the padlock icon then appears.

All personal information such as your credit card number is encrypted when you transmit data to the J. Paul Brent website and when we transmit data to you. SSL security is utilized. When your web browser is using SSL security, you will notice a solid key or closed padlock at the bottom of the page. When the page is not secure, the key icon appears fragmented and/or the padlock appears open.

What are Cookies?
Cookies are small pieces of digital information stored by your browser on your computer's hard drive. Our cookies do not contain any personal identifying information, but they do enable us to identify repeat visitors and help personalize their experience at J. Paul Brent online. Most web browsers automatically accept cookies, but you can usually change your browser to prevent their use, if you desire. Without a cookie, you can still use most of the features of our website, including placing items in your shopping cart and purchasing them.

Gift Boxes & Gift Certificates
Gift Box - All of our exclusive neckties are rolled, wrapped in tissue and gift boxed in one of our distinctive J. Paul Brent neckwear boxes.

Our cufflinks are shipped in one of several classic presentation gift boxes.

Our made-to-order dress shirts are professionally pressed, folded, wrapped and shipped in a standard shipping box.

Gift Certificates - Need a gift but can't decide? Gift certificates are available in various denominations. We will e-mail the gift certificate to your recipient or send them a certicate via regular mail. Gift certificate orders can be placed online at Gift Certificates or by phone at (800) 880-6583 or fax at (858) 430-4887.

Technical Support
For technical support, please contact us at either via e-mail at customerservice@jpaulbrent.com or by phone at (800) 880-6583.

Contact Us
We truly enjoy hearing from our clientele and prospective clientele.
If you should have any additional questions, comments or need assistance please contact Customer Service by email at customerservice@jpaulbrent.com or by phone at (800) 880-6583 or by fax at (858) 430-4887.

Responses will normally be handled during our Customer Service hours on Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Standard Time.

 



Copyright 2001-2003
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